A bloody expensive stone, that was

I need to make a new icon, one that conveys a much greater level of annoyance than a merely slightly grumpy otter. But not right now.

I've just done some online banking, and I noticed that my credit card balance was rather larger than I thought. Fair enough, I've been using my card quite a bit lately - including to pay my LLM course fees - but nonetheless the total seemed a bit high. So I pulled up the statement.

Sixt van hire have just hit me with a £295 bill for damages, presumably the windscreen repair after this incident.

Firstly, I thought I had paid for damage waiver. I don't recall being told that windscreens weren't covered.

Secondly, what the hell was the point of making ms_cataclysm and I go through a prolonged charade of getting the windscreen repair centre in Edinburgh authorised to do the work and bill the hire company if I was going to have to pay for it anyway?

Finally, I am more than a little bit annoyed that Sixt didn't have the courtesy to call, write or email to say "sorry about this, but according to the small print we're going to have to bill you for the windscreen." No, I find out because I happen to be punctilious about managing my finances. That is not what I call good customer service.