Would it have been along these lines ( From a post on tumblr from someone who appears to be a student at another college of the University of London ):

Dear [me],

First of all, thank you for taking the time to email about this.

I would like to take this opportunity to personally apologise to you for the offence caused by the article in question.

Having reviewed a lot of the comments that have been made directly to me and that have been appearing in online spaces such as Twitter, a lot of readers felt that the article incited sexual violence, trivialised rape and generally contributed to the idea of a rape culture. I would like to assure you that this was in no way our intention, and we all agree that a piece of content which does this is wholly unacceptable.

This incident has highlighted several major flaws in our quality control process, for which I take full responsibility. I have personally been working with our editors and contributors all weekend to put in place a new system that will ensure more stringent content guidelines are followed and that the consequences of every article we publish are considered fully. I am also ensuring that our writing team is fully educated on and sensitive to such topics.

I deeply regret my own personal failure in not having taken action to prevent this happening in the first place, and I hope you will take it as a given that after this incident the content that goes into the section will be radically rethought.

Yours sincerely,

[Felix editor]

I mean, I agree it's better, but it's still pretty weaselly: "A lot of readers felt" and "a piece of content which does this" - is he accepting that this is such a piece of content, or isn't he?

In other news, I'm still awaiting any form of response to my own complaints.